FAQ's

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FAQ’s

Hopefully we can answer some of your questions here. Please feel free to contact us with your enquiry.

How many pages are included in the package?

We have many packages available with packages starting at 2 pages to meet all of our clients needs.

Is the package expandable?

Yes. You can expand to as many pages as you wish at additional cost.

What features are included with the Chillisite?

There are many features that can be included in the package. Photo galleries, project portfolios, latest news, Java or Flash banners, PayPal Payment options for up to 10 products, enquiry forms, drop down menus and video players.

What is the length of the contract period?

12 Months. We invest a lot of time at the start producing your website and the 12 months covers this.

What is the notice period?

You will need to provide us with 30 days notice prior to the end of 12 month contract.

If I wish to continue for the following year do I have to notify you?

No. To ensure that you receive an uninterrupted service the contract will automatically renew on each anniversary for a further 12 months.

How do I claim my yearly re-design?

You are automatically entitled to a re-design of your website each year. You will need to choose a design from our selection and let us know your choice. We will also make attempts to contact you to notify you that it is time for a change.

Can I have a blog on my site?

Yes. This is classed as an add-on.

Can I use a Chillisite to sell products?

Yes you can have up to 10 products with PayPal payment included. We then have two more ecommerce solutions. 1. An ecommerce shop with back end so that you can manage the shop. (Classed as an add-on) 2. A professional ecommerce shop with all the features needed to maintain and manage thousands of products.

How do you manage my project?

We have a full blown online project management system. We set you up with a username and login which will allows you to monitor the progress of your project as well as being able to transfer photos, videos and documentation. For updates and changes throughout the year we have a ticket support system that allows you the ability to login and request changes. This then raises a ticket which lets us monitor and make the changes required. Once the changes have been made we can close the request. You will also be given the contact details of the webmaster in charge of your account.